Deuce

Contact Deuce Ladder

One short form, read by a person. It lands in the same inbox as hello@deuceladder.com, which stays published for anyone who would rather write an email. Pick the reason that fits and it lands in the right place faster.

Send a message↓Email instead

Send a message

Your name, your email, the reason, and what happened. Nothing else: no company field, no phone number, no account, and no list you are quietly added to. Every submission goes straight to hello@deuceladder.com, so there is one queue whichever way you write.

Pick a reason

The form asks for one. The notes here say what to include, so the first reply can be the useful one.

I want to start a ladder

The group, the city, roughly how many players, and the levels you want to split them into. Rough numbers are fine, and what comes back is a setup plan rather than a sales deck.

The form suits an unusual situation or somebody still deciding whether a ladder fits their group. If you already know you want one, the application is faster.

I have a problem with a match or a score

Give the ladder name and the date. Name both players and say what happened: a score you did not agree to, a walkover you think was wrong, an opponent who never showed, a confirmation timer that ran out while you were away.

Check the relevant rule first, because naming the rule turns a back-and-forth into one reply. Your organizer settles disputes inside a ladder; write to us when the organizer is the problem, when the software got something wrong, or when nobody is sure which rule applies.

Someone's conduct, or a concern about a junior

This reason skips the queue. Harassment, abuse, a safety concern, anything involving a player under 18. It goes straight to a person and does not wait on a business day. Say what happened, name the ladder. We will tell you what we did about it.

I am a club, a park department, or an association

How many courts, how many members, and what you run today, including the spreadsheet. Multi-ladder setups, level bands across a membership and branded standings pages are all normal asks. What clubs get.

My data

Export, deletion, fixing something wrong on a standings page, keeping your profile out of search results. Most of it you can do yourself, and the mechanics are in the privacy policy, but the form is here if you would rather ask.

Press

Your outlet and your deadline. We will say plainly what exists and what does not, starting with the fact that Deuce Ladder is pre-launch and has no players on it yet. You will not get a number we cannot support.

A bug

The page URL, what you did, what happened, what you expected, and your browser or phone. A screenshot beats a paragraph, and the form takes no attachments, so if you have one, email it to hello@deuceladder.com instead. Anything shipped off the back of a bug report gets a reply on the same thread, usually within a week.

Two shortcuts, both faster than we are: most questions already have an answer in the FAQ, and if you only want to play you do not need us at all. Find a ladder.